Privacy Policy

Last Updated: 2 July 2025

1. Who We Are

Hi EV (“we,” “us,” “our”) is a trading name of Hi Rize Group. We are registered in the UK our trading address at 36 Washington Street, Glasgow, G3 8AZ.

Our website address is: https://www.hiev.co.uk.

We are committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

2. Information We Collect About You

We may collect and process the following data about you:

a) Personal Data You Provide Voluntarily:

• Contact Forms & Enquiries: Your name, email address, telephone number, postal address, and any other information you provide when you contact us via our website forms, email, or phone to request a quote, survey, or information about our services.
• Service Provision: If you become a customer, we will collect additional information necessary to provide and manage your EV charger installation, such as property details, electrical supply information, and payment details.
• Correspondence: Records of your correspondence with us.

b) Technical Data We Collect Automatically:

• Technical Information: This includes your Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We collect this automatically using cookies and similar technologies. Please see our Cookie Policy (Section 10) for more information.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Our primary legal bases for processing are:

• Performance of a Contract: To take steps at your request prior to entering into a contract, and to perform our contract with you for the installation and servicing of your EV charger.
• Legitimate Interests: To operate and administer our business, provide you with a secure website experience, and for our marketing communications (where we have assessed our interests do not override your rights).
• Consent: Where we have obtained your clear, specific consent, for example, to send you direct marketing emails about our other services or group company news (Hi Rize, Hi Solar). You can withdraw consent at any time.
• Legal Obligation: To comply with our legal and regulatory obligations.

Specifically, we use your information to:

• Provide you with information, quotes, and services that you request from us.
• Manage our relationship with you as a customer.
• Process payments for our services.
• Administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• Use data analytics to improve our website, products/services, marketing, and user experiences.
• Send you marketing communications if you have consented to them.

4. How We Share Your Personal Data

We may share your personal data with the following parties for the purposes set out in this policy:

• Hi Rize Group Companies: We may share your data with our sister companies, Hi Rize and Hi Solar, for internal administrative purposes and, where you have consented, to inform you about their services.
• Service Providers: We use trusted third parties to support us in providing our services, such as:
  • Installation subcontractors.
  • Payment processing companies.
  • IT and system administration services (e.g., our website hosting provider).
  • Professional advisers (e.g., lawyers, bankers, auditors, and insurers).
• Regulators and Authorities: We may disclose your personal data to comply with a legal obligation, or to protect the rights, property, or safety of Hi EV, our customers, or others. This includes exchanging information with regulatory bodies and law enforcement agencies.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For example, we are required to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

7. Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [info@hiev.co.uk] to make a data subject rights request.

8. International Transfers

We do not transfer your personal data outside the United Kingdom. Should this change in the future, we will ensure that any transfer is compliant with UK data protection law and that appropriate safeguards are in place.

9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Contact@HiEV.co.uk].

You can also complain to the UK supervisory authority if you are unhappy with how we have used your data.

The Information Commissioner’s Office (ICO) – Scotland:

• Address: 45 Melville Street, Edinburgh, EH3 7HL
• Telephone: 0303 123 1115
• Website: https://ico.org.uk/make-a-complaint/

10. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [Link to a separate Cookie Policy page, or insert the policy details here].

11. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: Contact@hiev.co.uk or Contact@HiRize.co.uk